Last updated: 19 March 2026
Welcome to Gear (“we”, “us”, “our”). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using Gear, you consent to the collection and use of your information in accordance with this Privacy Policy.
Account information may include your name, email address, phone number, password (stored securely), profile photo (optional), and date of birth (for eligibility checks).
Listing information may include item descriptions and photos, vehicle/compatibility information, pricing, and approximate location information.
Transaction information may include shipping and delivery addresses, purchase and sales history, and messages between buyers and sellers.
Auction and bidding information (where enabled) may include bid amounts, bid timestamps, bid history for a listing, auction end times, anti‑sniping extensions, and auction payment deadlines.
Payments are processed by Stripe. We do not collect or store full credit card numbers on our servers. Stripe provides us with limited payment information (such as card type, last four digits, and payment status) so that we can confirm payments, manage orders, and process payouts.
We share information with trusted third parties that help us operate the App, including Stripe (payments, risk checks, and identity verification), Firebase/Google Cloud (authentication, database, storage, analytics, and crash reporting), email and SMS providers, and analytics providers. These providers only access your information to perform services on our behalf and are required to protect it appropriately.
We may disclose information where required by law or to protect the rights, property, or safety of Gear, our users, or others, and to detect, prevent, or address fraud, security, or technical issues.
We use reasonable technical and organisational measures to protect your information, including encryption in transit (TLS/SSL), access controls, secure authentication mechanisms, and regular monitoring. However, no method of transmission or storage is completely secure.
We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and prevent fraud.
Transaction records may be retained for up to 7 years (or longer where required) for tax, financial reporting, regulatory compliance, and audit purposes.
Auction and bid records may be retained as necessary to operate the Platform, resolve disputes, and maintain marketplace integrity.
Where permitted, we may retain and use de-identified or aggregated information for analytics, service improvement, and fraud prevention.
We may also retain information where required to comply with investigations, legal claims, or enforcement of our Terms, including where an account is restricted or pending deletion.
When personal information is no longer required, we will take reasonable steps to delete or de-identify it in accordance with applicable laws.
Gear is not intended for unsupervised use by individuals under 18. Users aged 13–17 may only use the App under the supervision of a parent or legal guardian.
Our service providers may be located in countries other than your own. Where required, we take steps to ensure appropriate safeguards are in place.
Where applicable, we aim to comply with the Australian Privacy Principles under the Privacy Act 1988.
We may update this Privacy Policy from time to time. If we make material changes, we may notify you via the App or by email.
If you have questions or requests about this Privacy Policy, contact: support@gearapp.com.au