Help & Support

GEAR has three listing types: Buy Now (fixed price), Auction (bid to win), and Hybrid (bid or buy immediately).

Place bids on items you want. The highest bidder when the auction ends wins. You'll be notified if you're outbid so you can bid again.

Some auctions have a hidden minimum price set by the seller. If bidding doesn't reach the reserve, the item won't sell.

You have 48 hours to complete payment. If you don't pay in time, the order is cancelled.

If a bid is placed in the last 5 minutes of an auction, the auction extends by 5 minutes. This can happen up to a maximum of 60 minutes total extension, giving all bidders a fair chance.

You can either bid or buy now at a set price. However, once the first bid is placed, the Buy Now option is removed to protect bidders.

When listing, choose "Auction" or "Both" (Hybrid). Set a starting bid, optional reserve price, and auction duration (1-7 days or custom).

If the auction winner doesn't pay within 48 hours, the order is automatically cancelled. The seller can then choose to offer the item to the next highest bidder or relist it.

Bids must increase by at least $5 each time.

Once a bid has been placed, most listing details are locked to protect bidders. You can still add to the description and add new photos, but you cannot change the title, price, condition, category, or other core details. Deleting a listing with bids is not allowed.

Search by part name, make, model, or keyword. Use filters like price, condition, and location to narrow results.

Tap Make Offer, enter your price, and send. Sellers can accept, decline, or counter. Sellers may accept multiple offers on the same listing. The first buyer to complete payment secures the item. If another buyer pays first, your accepted offer will be cancelled. You have 48 hours from acceptance to complete payment.

Once a seller accepts your offer, you have 48 hours to complete payment. You'll receive a notification with a Pay Now button. Sellers may accept multiple offers, so the listing stays active until someone pays. The first buyer to complete payment secures the item. If another buyer pays first, your accepted offer will be automatically cancelled. If you don't pay within 48 hours, your accepted offer is cancelled.

Pay securely in the app with credit/debit card, Apple Pay, or Google Pay. All payments are processed by Stripe. We don't support PayID, bank transfers, cash, or off-app payment methods.

No. Off-platform payments aren't allowed and aren't protected. Accounts may be restricted or banned for trying.

After purchase, sellers ship the item and provide tracking. Shipping costs are shown on each listing before you buy.

Wait at least 7 days after shipping, then go to My Purchases and tap "Report Problem" → "Item Not Received". Since all orders require tracked shipping, we'll check the tracking status with the carrier to determine next steps.

An order is considered delivered when tracking shows a final delivery status such as "Delivered", "Left in safe place", or "Signed for". A status of "Delivery attempted" does not count as delivered.

If your item is marked as delivered but you have not received it, check around your property (including neighbours, parcel lockers, and safe drop locations) and contact the courier. Please allow up to 48 hours, as some deliveries may be scanned prematurely.

If the issue is not resolved after 48 hours, report it through the Platform or contact us at support@gearaustralia.com.

Gear will review tracking information and relevant details to determine the appropriate outcome.

You have 30 days from delivery to report any issues. For "Item Not Received" claims, you must wait at least 7 days after shipping before filing.

Yes. All GEAR shipments must use tracked shipping via a supported carrier: Australia Post, DHL, FedEx, UPS, StarTrack, TNT, Aramex, or Couriers Please. Untracked shipping is not permitted. Delivery is confirmed automatically when tracking shows "Delivered".

Refunds are only issued in cases of verified fraud (for example: no shipment, fake tracking, wrong item, or counterfeit). Change of mind, compatibility issues, and courier delays aren't refundable.

Tap Sell, add clear photos, accurate details, price, and shipping cost. Your listing goes live after submission.

Yes. Go to Profile → My Listings, select the item, and tap Edit. Note: Auction listings with bids have limited editing — you can add to the description and add new photos, but other fields are locked.

You must ship within 5 business days of payment confirmation.

Pack your item first, then weigh and measure it. Use Australia Post's calculator or ask at a post office to set your shipping price.

Valid tracking that shows "Delivered" is your main protection. If you ship without tracking, you have NO seller protection – the buyer can file a dispute and you'll have only 48 hours to provide proof of delivery. We strongly recommend using tracked shipping for all orders.

Yes. All GEAR shipments must use tracked shipping via a supported carrier: Australia Post, DHL, FedEx, UPS, StarTrack, TNT, Aramex, or Couriers Please. Tracked shipping protects you – if a buyer claims non-delivery but tracking shows "Delivered", the dispute is closed in your favour.

Funds are released 3 business days after tracking shows "Delivered". If tracking does not show delivered within 14 days, the payout will be released automatically.

No. All GEAR transactions must be paid through the app. Off-platform payments aren't allowed and aren't protected.

To receive payments, sellers need to set up payouts. This is a quick, one-time step required to verify your account and send earnings securely.

GEAR takes a 10% marketplace fee on the total sale amount. This fee is automatically deducted when the buyer pays.

Go to My Purchases, find the order, and tap "Report Problem". Select the issue type (Item Not Received, Damaged in Shipping, Not As Described, Wrong Item Sent, or Delivered But Not Received) and provide details. You'll receive updates on the resolution in the app.

Delivery is confirmed when tracking shows "Delivered". All orders on GEAR require tracked shipping.

All orders require tracked shipping. If the seller doesn't provide a valid tracking number, the order may be treated as non-shipment and the buyer will be refunded.

For tracked orders: if tracking shows "Delivered", the dispute is closed in the seller's favour. If tracking shows "Lost", the buyer receives a refund. If there are no tracking updates for 14+ days, the case goes to manual review. If there's no delivery after 21 days, the buyer is automatically refunded.